Philosophy - Ilona Ploenes - Sales | Marketing

If you prefer working with a team whose credo is to care about its clients personally, you have found the right match with us.

We have assembled experienced trainers and instructors as well as sales & marketing specialists in our team. The joy of providing service to our clients comes first and foremost.

We position ourselves and our performance strategy based on current and future needs of the market. You, our esteemed client, and your success is always the focal point. Our work is only as good as the benefit it will generate for you.

Our mission statement:

We love to work with our clients.
We personally and individually take care of our clients.
We believe in communication and training.
We are only satisfied if you are.
We work for your success.

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Training

Learning inspires people and their business.

If you put your emphasis on realistic, methodical effectiveness as well as motivational education, we are on the same page and share the same standards.

We are proud to offer custom-made trainings, which will quickly lead to positive results. We believe that training has to result in measurable, successful results.

We do not offer the complete range of educational training and standard offers, but only what we can professionally implement.

Coaching

As their certified coach and mediator I accompany leaders and managers to a wide range of events for business coaching on the job.

The occasions may vary: quite often it is to prepare the manager for new tasks, actual leadership tasks, assistance in the decision-making process, team communication and conflict management, coping with stressful situations, or even an entire re-orientation.

My definition of coaching is to support and accompany the individual process for people who reflect on their career situation and strive to improve their status quo. My job is assisting at finding his or her answer to cut one’s own path.

Mystery Calls

For over 15 years, we have successfully supported notable clients with mystery calls as their communication specialists. Depending on the individual request and demand, we provide tele coaching immediately after the test call to train staff directly ‘on the job’. Thus, sustainable optimisation of the service quality or process improvement can be achieved.

Clients who use mystery calls as a tool, gain valuable information about the quality of the services they provide over the phone. Mystery calls can be placed in various divisions, whereupon the target may vary. The evaluation of our caller is based on precisely defined objectives that are developed together with our clients.