For over 15 years, we have successfully supported notable clients with mystery calls as their communication specialists. Depending on the individual request and demand, we provide tele coaching immediately after the test call to train staff directly ‘on the job’. Thus, sustainable optimisation of the service quality or process improvement can be achieved.
Clients who use mystery calls as a tool, gain valuable information about the quality of the services they provide over the phone. Mystery calls can be placed in various divisions, whereupon the target may vary. The evaluation of our caller is based on precisely defined objectives that are developed together with our clients.
Commonly, evaluations follow the structure and sequence of the call, i.e. availability at the phone desk, warm welcome, answers are appropriate to the questions asked, handling of objections and complaints, plus evidently overall friendliness and closing of the call.
Are you interested in optimising communication with your customers? We do look forward to hearing from you. Together we can define the benefits of this tool for you to achieve sustainable success. We are happy to provide references from existing mystery call clients.
Akkreditiert als Mystery Check
im Rahmen der
Deutschen Hotelklassifizierung