Mystery Call Terms & Conditions Hotels - Ilona Ploenes - Sales | Marketing

Mystery Calls for individual reservations (examples):

Minimum 6 Mystery Call per year including coaching and written report

61,50 EUR*
per call

Mystery Calls MICE (examples):

Minimum 6 Mystery Calls per year including coaching and written report

92,00 EUR*
per call

The initial lump fee to get you started is only EUR 280.00.

This includes:

Registration of employees
Composition of your individual evaluation form (up to 10 main focus points)
Composition of a call schedule
Registration of the hotel on our homepage and installation of your password to access your account

Our clients are able to easily download the written evaluation reports directly from our homepage.

*Prices are based per hotel and are exclusive of taxes. Telephone charges within Germany are included. Rates are valid until December 31, 2020. To achieve long-term success we highly recommend minimum twelve month contracts.

Mystery Calls Hotels

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Training

Learning inspires people and their business.

If you put your emphasis on realistic, methodical effectiveness as well as motivational education, we are on the same page and share the same standards.

We are proud to offer custom-made trainings, which will quickly lead to positive results. We believe that training has to result in measurable, successful results.

We do not offer the complete range of educational training and standard offers, but only what we can professionally implement.

Coaching

As their certified coach and mediator I accompany leaders and managers to a wide range of events for business coaching on the job.

The occasions may vary: quite often it is to prepare the manager for new tasks, actual leadership tasks, assistance in the decision-making process, team communication and conflict management, coping with stressful situations, or even an entire re-orientation.

My definition of coaching is to support and accompany the individual process for people who reflect on their career situation and strive to improve their status quo. My job is assisting at finding his or her answer to cut one’s own path.

Mystery Calls

For over 15 years, we have successfully supported notable clients with mystery calls as their communication specialists. Depending on the individual request and demand, we provide tele coaching immediately after the test call to train staff directly ‘on the job’. Thus, sustainable optimisation of the service quality or process improvement can be achieved.

Clients who use mystery calls as a tool, gain valuable information about the quality of the services they provide over the phone. Mystery calls can be placed in various divisions, whereupon the target may vary. The evaluation of our caller is based on precisely defined objectives that are developed together with our clients.