Reservations, MICE and, in many hotels also the Front Office, are departments who may influence potential guests during the initial call and therefore can decisively influence the hotel’s forecasted revenue.

Even a very friendly telephone conversation may not result in a booking if there is a lack of sales orientation – this is lost revenue.

Take advantage of our tool
“Mystery Calls with sales orientated coaching”

Your staff will receive a coaching call from us immediately after each Mystery Call. Based on your criteria, they will receive personal feedback to optimise negotiation skills. The goal is to turn reservation requests into guaranteed bookings. The three-step Mystery Call is completed with a written report.

Take advantage of our Mystery Calls to increase your revenue opportunities.
Your advantages at a glance:
  • You set the goal– we support you with the implementation.
    (See also Mystery Call Hotel Registration and Example Mystery Call Report)
  • Your staff will not be taken out of their daily task routine, but trained “on the job” which saves expenses and results in long-term effectiveness.
  • You employees receive a sales orientated and motivating coaching telephone call with some advice and ideas for efficient sales calls after every mystery call.
  • Your clients will feel professionally looked after and are therefore content clients.

Mystery Calls  for Individual Reservations (examples):
Minimum 6 Mystery Call per year including coaching and written report
61,50 EUR*
per call
Hotel Registration:

We charge an initial set up fee of EUR 280.00.

This includes:
  • Registration of staff
  • Compilation of your individual evaluation form (up to 10 focal points)
  • Design of a call schedule
  • Registration of your hotel on our website and set up of your individual account access including password
Our clients are able to easily download the written evaluation reports from our website.

*Prices are based per hotel and are exclusive of taxes. Telephone charges within Germany are included. Rates are valid until December 31, 2020. To achieve long-term success we highly recommend minimum twelve month contracts.


Learning inspires people and their business.

If you put your emphasis on realistic, methodical effectiveness as well as motivational education, we are on the same page and share the same standards.

We are proud to offer custom-made trainings, which will quickly lead to positive results. We believe that training has to result in measurable, successful results.

We do not offer the complete range of educational training and standard offers, but only what we can professionally implement.



As their certified coach and mediator I accompany leaders and managers to a wide range of events for business coaching on the job.

The occasions may vary: quite often it is to prepare the manager for new tasks, actual leadership tasks, assistance in the decision-making process, team communication and conflict management, coping with stressful situations, or even an entire re-orientation.

My definition of coaching is to support and accompany the individual process for people who reflect on their career situation and strive to improve their status quo. My job is assisting at finding his or her answer to cut one’s own path.


Mystery Calls

For over 15 years, we have successfully supported notable clients with mystery calls as their communication specialists. Depending on the individual request and demand, we provide tele coaching immediately after the test call to train staff directly ‘on the job’. Thus, sustainable optimisation of the service quality or process improvement can be achieved.

Clients who use mystery calls as a tool, gain valuable information about the quality of the services they provide over the phone. Mystery calls can be placed in various divisions, whereupon the target may vary. The evaluation of our caller is based on precisely defined objectives that are developed together with our clients.


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