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Owner Ilona Ploenes – Sales | Marketing | Training since 2000
Ilona Ploenes Trainer profile (German) | Ilona Ploenes Coachprofil (German)
Member of Deutscher Verband für Coaching & Training e.V. (DVCT)
Ilona Ploenes XING-Profile

  • More than 15 years of experience in managerial positions with national and international hotel businesses with an emphasis on sales & marketing.

  • Thereof 10 years of successfully acting as Director Sales & Marketing for Germany, Austria, Switzerland and Eastern Europe

  • Member of The German Association of Coaching & Training (DVCT)

  • Certified Trainer persolog® Personality Factor Model

  • Long-term free-lance lecturer for marketing at several different institutions (e.g. German Employees Agency in Wiesbaden (DAA))

  • Many advanced trainings in rhetoric, dialectic, presentational techniques

  • CPE degree, Cambridge University

  • BDV – trainer certificate

  • Certified Team Coach (Steinbeis-Hochschule Berlin SHB)
  • Certified Coach, Freie Universität Berlin  

  • Certified Mediator, Freie Universität Berlin 

  • Certified cross-cultural trainer and consultant, Heidelberg University of Education

  • Certificate in Marketing, BDV

  • Certificate in Communication, Marketing Business Academy Bonn

  • Certificate in Advertisement, WAK Academy Cologne

  • Certificate in Hotel Management, IHK

  • M.Sc. Kommunikations- und Betriebspsychologie (FHWien der WKW, University of Applied Sciences)

My team

Birgit Aikam
Birgit Aikam
Birgit Gerhold
Birgit Gerhold
Ilonka Lütjen
Ilonka Lütjen
Andrea Petschner
Andrea Petschner
Renate Schmid-Ortner
Renate Schmid-Ortner
Angela Schaarschmidt
Angela Schaarschmidt
Claudia Taglauer
Claudia Taglauer
 

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Training

Learning inspires people and their business.

If you put your emphasis on realistic, methodical effectiveness as well as motivational education, we are on the same page and share the same standards.

We are proud to offer custom-made trainings, which will quickly lead to positive results. We believe that training has to result in measurable, successful results.

We do not offer the complete range of educational training and standard offers, but only what we can professionally implement.

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Coaching

As their certified coach and mediator I accompany leaders and managers to a wide range of events for business coaching on the job.

The occasions may vary: quite often it is to prepare the manager for new tasks, actual leadership tasks, assistance in the decision-making process, team communication and conflict management, coping with stressful situations, or even an entire re-orientation.

My definition of coaching is to support and accompany the individual process for people who reflect on their career situation and strive to improve their status quo. My job is assisting at finding his or her answer to cut one’s own path.

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Mystery Calls

For over 15 years, we have successfully supported notable clients with mystery calls as their communication specialists. Depending on the individual request and demand, we provide tele coaching immediately after the test call to train staff directly ‘on the job’. Thus, sustainable optimisation of the service quality or process improvement can be achieved.

Clients who use mystery calls as a tool, gain valuable information about the quality of the services they provide over the phone. Mystery calls can be placed in various divisions, whereupon the target may vary. The evaluation of our caller is based on precisely defined objectives that are developed together with our clients.

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